Returns & Exchanges
We hope you are delighted with your DeMellier purchase; however, if you are not completely satisfied, we offer a 30-day return window for all unused items in their original packaging. Please ensure all security tags remain attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the item in its original dust bag and shipping box, ensuring all protective fillers are included to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your parcel.
Drop Off and Track
Hand your package to the designated courier partner and retain your drop-off receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing